Dispatch/Customer Service

The Service Dispatcher sits at the center of Houk's residential service operation, managing two of the

most important communication channels the department runs: inbound phone calls and the service

email inbox. Every interaction that comes through either channel needs to be handled accurately,

completely, and professionally, because what happens in this seat directly determines how well prepared

the technicians are, how clearly homeowners understand what is coming, and how promptly

builders and customers get a response.

This is a high-accountability, detail-oriented role in a fast-moving environment.