District Manager- Houston

The Multi-Unit Manager is responsible for the overall efficiency and technical operations of 3-6 restaurants and ensures standard of quality, timeliness, and service. This position will control labor and food costs, build relationships with General Managers/ teams, handle guest issues, and serve as a model of hospitality. The Multi-Unit Manager is responsible for training, refinement of staff and team building through manager motivation. The Multi-Unit Manager will also assist and oversee scheduling and product ordering consistent with sales volume.

Leadership & Communication

• Ensures that all Company Standard Operation Procedures are followed

• Teaches & practices Freddy’s standards of quality, timeliness, and service

• Maintains an environment of open communication, positive attitudes, and trust-based relationships with all personnel

• Ensures that Customer Satisfaction is the highest priority for all employees

• Consistently lives “hospitality” in every instance

• Leads by example – maintains professional image, appearance, and language

Financial Performance

• Conduct daily labor analysis to achieve target labor percentage

• Ensures quality control standards and procedures are strictly enforced

• Ensures all standardized portion control guidelines are followed and maintained

• Monitor sales trends, develop forecasts, and make effective decisions to control the key cost of sales and labor

• Maximize productivity without compromising quality standards

Health & Safety

• Ensure full restaurant compliance with all health department regulations

• Immediately address critical violations on self-inspections, health department inspection reports and provide corrective action to prevent repeat violations

• Ensure that inspections are conducted, and correct on-going issues

Other Responsibilities

• Must enthusiastically meet guests needs, special requests and resolve guest complaints/concerns with the commitment to satisfy them

• Review and approve all schedules and forecasts

• Coordinate opening/ closing activities in a timely and safe manner

• Complete all operational checklists daily

• Ensure that all cash handling procedures are followed

• Ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner

• Resolve conflicts and improve team members performance issues in a constructive manner and according to policies

• Must have experience in Microsoft Office, Excel, Word, and Internet