DME/Orthopedic Technologist - Plano - Texas Orthopaedic Associates

Job Summary: Under general supervision, the Orthopaedic Technologist/Durable Medical Equipment (DME) Technician assists physicians with care and treatment of orthopedic patients prescribed a DME product. This position properly fits and applies braces, crutches, casts, and other orthopedic soft goods. The position maintains/oversees clean and well-stocked DME inventory areas. Position may assist in obtaining pre-certification and authorization of products.

Key Functions:

• Patient Care and Counseling: Provide education to patients on the application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations.
• Perform patient scheduling for custom products, education, order processing, delivery and call backs.
• Ensure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures and compliance guidelines. Follow procedures to minimize insurance denials and maximize revenues (pre-authorization for designated items and all Work Comp, PRP for patient’s responsibility).
• Printing Athena Reports and comparing to TOA’s reports/inventory
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contribute to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Assist physician/physician assistant with documenting and ensuring that all services ordered are coded in the E.H.R. and/or on patient superbill.
• Participate in office meetings and educational activities.
• Maintain work area in neat and orderly manner.
• Comply with HIPAA procedures.
• Other duties as assigned.
• All employees have a responsibility to comply with our organization’s policies and procedures and code of conduct.

Supervisory Responsibilities: None.