Surgery Scheduler - Dallas - Texas Orthopaedic Associates

Job Summary: Schedules any procedures with the appropriate facility and/or provider in an efficient and effective manner. Obtains pre-certification/authorization as necessary. Provides patient with education of testing/surgical process, facility(ies/provider(s) involved; estimates patients’ costs and deposit and informs patient.

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry of Surgical cases in EMR System.
• Interprets physician’s request and schedules and coordinates all aspects in timely fashion. Identifies any problems with scheduling and advises Physician and/or Manager.
• Obtains patient’s demographic information, diagnosis, surgery billing codes and insurance for the medical facility being used.
• Verifies patient’s insurance benefits and obtains pre-certification if required.
• Communicates with the Business Office all information so that Business Office determinates estimate of the patient’s responsibility after confirming their insurance plan.
• Relays relevant information to the hospital and anesthesia personnel, if appropriate.
• Orders equipment needs for the surgery by contacting the vendors as needed, if appropriate.
• Provides any special needs of the patient to the Physician.
• Answers telephone, screens calls, takes messages, and provides information to keep the patient fully advised regarding the procedure.
• Answers questions regarding patient appointments as requested.
• Makes necessary patient and/or policyholder information corrections as necessary and advises the Patient and Billing.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.
• All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct.

Supervisory Responsibilities: None.