Drug Screen Operations Coordinator - Fully Remote in the US

Job Summary

Supports daily drug and alcohol testing operations by monitoring assigned communications, obtaining and processing documentation, maintaining accurate encounter records, and routing issues for timely resolution.

Schedule: Monday - Friday 11:00am - 7:30pm ET.

Essential Duties and Responsibilities

• Monitor the assigned Drug Screen inbox and respond to or route inquiries from clients, clinics, laboratories, donors, and internal teams according to established procedures.
• Request and follow up on outstanding collection forms, results, and other testing documents; document each contact and next step in the applicable system.
• Receive, organize, and enter testing documentation; check for completeness and flag discrepancies or potential collection-form errors for trained review.
• Maintain accurate encounter statuses and records, route documents for verification or MRO review, and follow through on assigned work queues.
• Support routine scheduling and coordination activity when assigned; escalate time-sensitive post-accident or reasonable-suspicion requests immediately to the designated owner.
• Protect medical and personal information and follow applicable confidentiality and disclosure procedures.
• Participate in assigned after-hours on-call coverage as needed, including mandatory shifts when volunteer coverage is unavailable; remain available to respond to work-related requests within 30 minutes while on call.
• Assist with cross-coverage and additional duties as assigned by the supervisor.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.