DTS Tester
Summary
QA tester role focused on contact center systems: testing IVR, call flows, routing, reporting, and agent desktop applications, using Cyara for automated end-to-end testing. Day to day involves writing test cases, running UAT/SIT and regression tests, and managing defect tracking, onsite in Sydney's Ryde area.
Key Requirements:
• Proven experience in Contact Center testing environments.
• Hands-on experience with Cyara for automated and end-to-end testing.
• Experience testing IVR, call flows, routing, reporting, and agent desktop applications.
• Strong understanding of Contact Center platforms
• Ability to create test cases, execute test scenarios, and manage defect tracking.
• Experience with UAT, SIT, and regression testing.
• Strong communication and stakeholder management skills.