Dutch-speaking Customer Expert – After-Sales & Technical Support
Description
Dutch-speaking Customer Expert – After-Sales & Technical Support
Location: Athens or Thessaloniki, Greece (On-site or Remote options available)
Contract: 8-month initial contract with strong potential for extension
About the Role
Are you fluent in Dutch and naturally skilled at solving problems? Join a dynamic customer experience team supporting well-known international brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech.
As the primary point of contact for Dutch-speaking customers, you will handle order management, deliveries, invoicing, and troubleshooting for digital services and hardware. You will be backed by structured onboarding, a supported nesting period, modern CRM systems, and a clear path toward professional growth into mentorship, training, quality assurance, or Tier-2 support roles.
Key Responsibilities
Customer Engagement: Serve as the main point of contact for Dutch-speaking customers across phone, chat, and email.
After-Sales Support: Assist with order tracking, missing/damaged goods, replacements, billing, and returns.
Technical & Product Troubleshooting: Diagnose and resolve technical issues with devices, home appliances, and digital services.
Resolution Management: Process claims, coordinate repair services, address complaints with empathy, and follow up until full case resolution.
Cross-Team Collaboration: Escalate complex technical inquiries to specialized teams while maintaining accurate records in CRM systems.
Requirements
Languages: Native-level or C1 Dutch, combined with B2+ English proficiency for system tools, training, and internal communications.
Technical Aptitude: Tech-savvy with good PC skills, comfort using multiple platforms simultaneously, and a typing speed of at least 25 WPM.
Communication & Resilience: Excellent verbal and written communication skills with strong problem-solving abilities in fast-paced scenarios.
Experience: Prior customer support experience is a plus, though entry-level candidates with strong interpersonal skills are welcome.
What We Offer
Relocation Support: Comprehensive assistance for candidates relocating to Greece or hiring into remote roles.
Bonus Incentives: Monthly productivity performance bonuses (up to €250), training completion bonuses, and long-term tenure bonuses for qualifying teams.
On-Site Perks: Monthly transportation subsidies (up to €100) for on-site positions.
Professional Growth: Continuous learning, structured onboarding, clear career paths, and internal team events in a vibrant international environment.