Dutch-speaking Customer Support Agent
Posted
We are recruiting on behalf of a leading global appliances brand for a Dutch-speaking Customer Expert based in Athens. You will deliver after-sales support to Dutch-speaking customers across phone, email, and chat, primarily for premium coffee machines and grinders.
You'll work within a structured support environment using Salesforce to log and manage customer interactions. During peak capacity, you may also support English-speaking customers from the UK and Ireland, and contribute to written support channels.
Key Responsibilities
- Provide troubleshooting and after-sales support via phone, email, and live chat
- Handle customer inquiries related to product malfunctions, deliveries, and refund requests
- Manage all interactions through Salesforce CRM
- Contribute to written support channels during low-volume periods
Requirements
- Native-level or C1 Dutch proficiency
- B2–C1 English (required for training and internal communication)
- Prior customer service experience is preferred but not mandatory
- Minimum typing speed of 25 WPM
What's on Offer
- Competitive monthly salary + performance-based productivity bonus
- Transportation allowance