Dutch Speaking Customer Support Specialist

Location: Greece (Athens or Thessaloniki, with remote or on-site options depending on the team; relocation support provided for candidates moving from abroad)

Schedule: Fixed day shifts or rotating shifts, Monday to Friday with occasional weekend shifts in some teams

About the Role

We are looking for a fluent Dutch-speaking support professional to join an international customer experience team supporting well-known global brands in e-commerce, consumer electronics, digital services, and technology in Greece. You will be the primary point of contact for customers, assisting them with after-sales inquiries, orders, deliveries, and technical troubleshooting.

Key Responsibilities

• Act as the first point of contact for Dutch-speaking customers via phone, chat, and email.
• Handle after-sales inquiries regarding orders, delivery status, exchanges, invoices, claims, and complaints.
• Troubleshoot issues with products, devices, appliances, and digital services with a solution-oriented approach.
• Coordinate repairs or service appointments when needed and accurately document all interactions in CRM systems.

Requirements

• Native-level or C1 proficiency in Dutch.
• B2 level proficiency in English (C1 for some teams) for training, tools, and internal communication.
• Good PC knowledge, multitasking abilities, and a typing speed of at least 25 words per minute.
• Strong communication, problem-solving skills, and customer-centric mindset.
• Note regarding relocation: Relocation support is available (candidates coming from outside the EU must have a flight already booked before starting the recruitment process).

What We Offer

• Competitive monthly gross salary package + monthly productivity bonuses
• Full relocation support package (including 2 weeks hotel accommodation, flight ticket inside the EU, airport pickup, and real estate agency fee support)
• Structured onboarding, paid training, and continuous career growth paths (mentor, QA, trainer, or Tier 2 support)
• International work environment and team activities

Apply

Ready for your next career step under the sun? Send your CV to ilke.akmaz@cbtalents.org