Duty Manager

Company Description

The Standard, Pattaya Na Jomtien is a vibrant beachfront resort designed around bold hospitality, memorable guest experiences, and a relaxed coastal lifestyle. The property brings together stylish accommodation, distinctive dining, social spaces, and engaging experiences in a setting that reflects The Standard’s playful and unconventional spirit.

Role Description

· Oversee daily Front Office operations during the assigned shift, ensuring smooth, efficient, and guest-focused service across reception, lobby, and guest service areas.

· Act as the Manager on Duty when assigned, serving as a key point of contact for guests and supporting operational decision-making across the hotel.

· Ensure arrival, departure, room assignment, registration, and payment processes are handled accurately and in accordance with hotel procedures.

· Welcome and engage with guests, anticipate their needs, and ensure requests and concerns are handled promptly, professionally, and with appropriate follow-up.

· Handle guest complaints and service recovery situations with sound judgement, coordinating with relevant departments to reach practical and timely resolutions.

· Support VIP, special occasion, group, and high-profile guest arrangements, ensuring preferences and operational requirements are communicated and followed through.

· Lead, brief, coach, and support Front Office team members during the shift, maintaining service standards, professional conduct, and effective teamwork.

· Monitor shift coverage, operational priorities, pending guest requests, room status, and handover information to maintain continuity between shifts.

· Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and other departments to resolve guest and operational matters.

· Review Front Office records and transactions relevant to the shift, escalating discrepancies or issues to the appropriate leader for follow-up.

· Ensure guest information, keys, payment details, and hotel records are handled securely and confidentially in line with hotel procedures.

· Respond appropriately to incidents, emergencies, safety concerns, and unusual situations, following hotel protocols and escalating matters when required.

· Maintain effective communication through shift briefings, logbooks, reports, and clear handovers of outstanding issues and follow-up actions.

· Promote hotel facilities, dining venues, experiences, and services to enhance the guest journey and support overall hotel performance.

· Support the Front Office leadership team with training, service improvement initiatives, operational projects, and other duties required to ensure a consistently high standard of guest experience.

Department\: Front Office
Location\: The Standard, Pattaya Na Jomtien, Thailand
Employment Type\: Full-time, On-site Position