Duty Manager
The Baileys Hotel London is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
Duty Manager will be responsible for:
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
- Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
- Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments
Requirements
As Duty Manager, the essential skills required:
- Ability to multitask
- Capacity to proactively manage the operation
- Knowledge of Opera, H&S, large hotel operations
- Skill in communication, guest service and leadership
- Leadership qualities
- Strong communicator
- Personable
- Flexible
- Calm under pressure
- Approachable
- Focused
Benefits
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Have you ever been employed by Millennium Hotels and Resorts or any of its affiliates before?, If you have been employed by Millennium Hotels and Resorts or any if its affiliates in the past, please specify details:, Do you require any workplace adjustments for the interview or employment?, If you require any workplace adjustments for interview or employment, please specify details:, If you have the right to work in the UK, please specify which documentation., Will you now or in the future require sponsorship to work in the UK?, How did you learn about this opportunity?, If you are a current employee applying for an internal role, provide your email address registered with us along with the department and location where you work. Else, if you were referred by a Millennium Hotels and Resorts employee, provide their registered email address along with the department and location where they work.