Duty Manager - Rydges Melbourne

About EVT: Rydges Melbourne is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.The RoleFull time, 38 hours per week. As Duty Manager, you'll be the face and custodian of the hotel, leading the front office and overseeing operations in the absence of the General Manager.Key ResponsibilitiesLead and supervise the Front Office team, ensuring departments are well staffed, on time, in uniform and delivering exceptional serviceAct as the hotel's ambassador, greeting guests warmly, hosting VIP and group arrivals, and resolving guest requests and complaints quickly and professionallyMaximise average room rate and occupancy, actively promoting hotel features, facilities and upselling opportunitiesControl costs and manage rostering, overtime, cashiering procedures, floats and tills in line with budgetTake charge of hotel safety and security, including incident reporting, crisis management, fire and evacuation procedures, and WH&S complianceCoach and develop your team through on-the-job training, strong communication and a positive, high-performing cultureWhat You'll BringProven experience in a hotel Duty Manager, Front Office Supervisor or similar leadership roleStrong leadership skills with the ability to motivate, train and develop a teamCommercial awareness, including knowledge of room rates, yield management and cost controlExcellent guest service and complaint resolution skills, with the confidence to make decisions on shiftWorking knowledge of hotel property management systems and front office operationsA solid understanding of WH&S, fire and evacuation, and emergency proceduresFlexibility to work rostered shifts, including weekends and public holidaysHow You WorkDaymaker ethos — no one's too big for the small things.Hands-on and non-hierarchical — leads from the front.Resilient and solutions-focused — stays calm, moves fast.Owner's mindset — acts on data/feedback; ships improvements.Perks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.Delicious staff meals50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.Seasonal perks at Thredbo.Rapid career growth across our hotel & entertainment network.Paid parental leave; community & volunteering opportunities.Police Check AcknowledgementPlease note that the successful candidate for this position will be required to undergo and satisfactorily pass a national police check as part of the recruitment process.Apply NowJoin Rydges Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.Join and make a positive impact on our people, communities, and environment every day.Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.