Duty Manager (Sales)

- Salary: £26,908 to £28,890 per annum Lakeside Arts, University of Nottingham is looking for a passionate, friendly and dedicated individual to join our busy and dynamic Box Office team as a Duty Manager (Sales) to help ensure the efficient running of Lakeside’s diverse programme. Lakeside is the University of Nottingham's public arts centre with a year-round programme of exhibitions, live performances, workshops, talks and lectures open to everyone, including University staff, students and members of the public. Managed by our Head of Audience Development & Marketing, you, along with the rest of the our Duty Manager (Sales) team, will be responsible for collaborating with a broad range of colleagues to deliver effective and professional customer care and sales; processing payments and refunds; dealing appropriately with incoming enquiries and feedback; updating and administering our Box Office and CRM system; ensuring high quality and safe event and facilities management at all times; and providing administrative support for customer-facing operations across Lakeside. This is a permanent, part-time position requiring flexible working across variable hours, including daytime and evening shifts on both weekdays and weekends as necessary. The position is contracted at 18 hours per week, although actual hours required may be higher or lower in any given week. Any variation in hours is balanced out as time off in lieu, with all rotas arranged and agreed by the team in advance. Successful applicants will have strong administrative skills and experience of using a CRM or Box Office system; excellent communication and interpersonal skills – able to develop effective working relationships with colleagues at all levels; be able work both as part of a team and under their own initiative; and have an interest in and enthusiasm for arts, heritage and culture. In addition to working as part of a friendly, diverse and supportive team, the role also offers access to a world-class performing arts, visual arts and heritage programme; generous holiday entitlement of 27 days (pro rata), plus standard bank holidays and five university closure days; a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more.