EB Operations Analyst - Fundsettle Transfer

As an Operations Analyst within the FundSettle Transfers Team, you will serve as a key intermediary between Euroclear’s FundSettle platform and external Transfer Agents (TAs).

Your main responsibilities will Include:

• Receive, validate, and release transfer instructions via FundSettle.

• Monitor pending and rejected transfers, ensuring prompt resolution and settlement.

• Liaise with Transfer Agents, Fund Management Companies, and internal stakeholders (e.g. Client Services, Product Analysts) to resolve queries and expedite settlements.

• Ensure accurate and timely dispatch of transfer documentation to Transfer Agents.

• Follow up on contract notes and ensure adherence to internal Standard Operating Procedures (SOPs) and regulatory requirements.

• Investigate and resolve complex cases, including rejected or technically failed transfers.

• Escalate critical issues and contribute to the daily Critical Transfers report.

• Identify inefficiencies and propose process improvements to enhance settlement timeliness and service quality.

• Participate in monthly reviews of client queries and agent performance.

Requirements:

• 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.

• Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.

• Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.

• Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.

• Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.

• Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.