EB Operations Team Leader - GFX Trading
Your main responsibilities will Include:
Ensure accurate & timely order placement and execution of process GFX trades and proper follow up on escalation for all issues and outstanding matter.
Initiate and support process improvements to make the process more efficient or mitigate risks.
Act as the primary point of coordination for escalated operational incidents, client complaints, and service-related issues, ensuring timely investigation, resolution, and communication with relevant stakeholders.
Attend to any ad-hoc and escalation queries received from Transfer Agent, Fund Manager and Clients.
Identify and challenge non-standard or exception-based processes, ensuring thorough risk assessments and appropriate controls are in place prior to implementation.
To be involved in any other task that assigned by the management including system enhancement functions, provides feedback on Business Requirement Documents, and participates in user acceptance testing as needed.
Regularly review the team governance, documentations, procedures, risk assessment document etc.
Assist Operations Manager for any relevant ad-hoc task.
Requirements:
5-7 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.