Ecommerce Sales and Operations Associate

About the Role:

The Ecommerce Sales and Operations Associate will manage the daily eCommerce sales operations for the operations of the Singapore office.

Key Responsibilities:

• Product Portfolio Management
• Competitor analysis – Product pricing and market research to benchmark against competitors’ products
• Updating inventory and promotions pricing for online channels
• Supporting coordination with eCommerce partners like Lazada, Shopee and others
• Creating and updating product content on online Ecommerce stores

• Customer Experience
  • Cresting the optimal post purchase customer experience
  • Collaborate with eCommerce partner couriers to track KPIs and optimize process efficiency
  • Coordinating with different internal stakeholders on any misplaced orders, wrong deliveries, etc.
  • Special projects: Customer Failed Transaction outreach
  • Analysis: Reviewing sales performance, operational KPIs, etc

• Other tasks
  
  • Order Management: working with different stakeholders to process orders and make sure that customers have an excellent customer journey
  • Invoicing and dispute management
  • Market research and data collection

Job Qualifications

• Bachelor’s Degree in business, operations or other related course
• Highly interested in eCommerce and retail industry
• Ability to manage multiple projects and meet critical deadlines concurrently, showing time management and prioritization skills
• Detail-oriented and work well under pressure with tight timelines
• Competent in MS Office applications
• Basic knowledge on e-commerce web frameworks or tools is a plus, e.g. WooCommerce, Shopify, HTML, CSS

You Are an Ideal Candidate if You Are

• Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding – this environment is perfect for someone who is independent, self driven and looking for growth opportunities.
• An excellent communicator: We speak quickly and act quickly. This requires concise and efficient communication .
• Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
• Love adopting new technology and software tools (e.g. Google Docs, Google Sheets, Slack, Asana, Xer, etc): We are always on the lookout for new tools that will make our own work more efficient.
• Data driven: We love numbers and data. We make decisions based on quantitative figures.
• Customer-centric: We do whatever it takes to satisfy our customers.