Electronic Trading Service & Solutions Specialist

Electronic Trading Service & Solutions Specialist

The Electronic Trading Service & Solutions Specialist serves as the primary liaison between the Electronic Trading Desk, Execution Consulting team, Sales Trading, Product Management, and Technology organizations.

The role is responsible for supporting the day-to-day operation of the electronic trading platform, troubleshooting trading workflow issues, coordinating technology incidents, supporting OMS/EMS integrations, and assisting execution consultants with client analytics, platform onboarding, and service delivery.

This individual combines strong technical aptitude with a deep understanding of electronic trading workflows and serves as an internal advocate for traders and consultants across the trading floor.

Key Responsibilities

Trading Floor Support

• Serve as first point of contact for electronic trading inquiries and workflow issues.
• Partner directly with traders, execution consultants, and sales traders to resolve platform-related questions.
• Escalate production issues to technology teams and manage resolution through completion.
• Coordinate communication during trading incidents and service disruptions.

Electronic Trading Platform Support

• Support algorithms, Smart Order Router behavior, routing logic, and electronic order workflows.
• Assist with OMS/EMS onboarding and connectivity.
• Coordinate testing for platform enhancements and releases.
• Track execution platform issues and recurring themes.

Technology & Infrastructure Coordination

• Work closely with:
  • Trading Technology
  • Infrastructure
  • Networking
  • Market Data
  • Vendor Management
• Assist with:
  • FIX-related troubleshooting
  • Connectivity issues
  • OMS/EMS workflow support
  • Trading system testing

Product & Service Management

• Gather trader and consultant feedback.
• Identify areas for platform enhancement.
• Help prioritize service improvements.
• Track production issues and recurring workflow challenges.

Required Qualifications

Experience

• 3-5 years of experience in one or more of the following areas:
  • Electronic Trading
  • Trading Technology
  • Production Support
  • Trade Desk Support
  • OMS/EMS Support
  • Market Structure
  • Execution Services

Licensing

• Required securities licenses:
  • Series 7
  • Series 63
  • Series 57

Technical Skills

• Understanding of:
  • FIX protocol
  • Electronic order workflows
  • Smart Order Routing
  • Algorithmic execution
  • OMS/EMS environments
• Familiarity with:
  • SQL
  • Python
  • Splunk
  • TCP/IP networks
  • API integrations

Trading Knowledge

• Equity market structure
• Order lifecycle
• Exchange routing
• ATS/Dark Pools
• Best Execution Concepts
• Institutional trading workflows

Preferred Must-Haves

• Prior experience working at a broker-dealer, online brokerage platform, or electronic trading firm.
• Experience supporting or working with EMS or OMS platforms.
• Strong understanding of institutional electronic trading workflows.
• Ability to communicate effectively with traders, sales traders, execution consultants, product managers, and technology teams.
• Demonstrated ability to troubleshoot trading workflow, connectivity, and platform issues in a time-sensitive environment.
• Python programming and advanced Excel (VBA/macros) skills are a strong plus, with ability to develop automation tools to streamline workflows
• Experience monitoring trading infrastructure, server health, and application performance

Ideal Candidate Profile

The ideal candidate is someone currently working as:

• Trading Application Support Engineer
• Production Support Analyst
• Electronic Trading Support Analyst
• Trade Desk Support Specialist
• Sales Engineer for an OMS/EMS provider
• Junior Execution Consultant

New York, NY Full Time Base Salary Range of $120,000-165,000.

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