Employment Agent / Sales Consultant (Maid Agency)

Job Summary

We are seeking an experienced Employment Agent / Sales Consultant to manage employer enquiries, recommend suitable foreign domestic workers, close placements, and oversee the entire placement process from consultation to deployment and aftercare.

Responsibilities

• Respond promptly to employer enquiries, walk-in customers, phone calls, and online leads to provide accurate information and support
• Assess employers’ household needs to recommend suitable foreign domestic worker (FDW) candidates aligned with their requirements
• Present helper biodata clearly, explaining candidate experience, package pricing, agency fees, and placement procedures to employers
• Conduct thorough candidate screening and coordinate employer-helper interviews to facilitate informed hiring decisions
• Proactively follow up with prospective employers to address concerns and convert enquiries into confirmed placements
• Manage job confirmations, collect deposits, and negotiate placement fees effectively to close sales
• Oversee FDW placement cases from job confirmation through Ministry of Manpower (MOM) application, approval, documentation, and deployment stages
• Coordinate with overseas recruitment partners and suppliers to source candidates, manage documentation, and arrange arrivals
• Monitor work permit applications, medical examinations, Settling-In Programme (SIP)/orientation, deployment, and other MOM requirements to ensure compliance
• Provide post-placement support by addressing employer concerns and coordinating replacement cases when necessary
• Maintain accurate case records, track outstanding matters, and ensure timely follow-up to support smooth operations
• Build and nurture strong employer relationships to encourage repeat business, referrals, and long-term satisfaction
• Collaborate closely with internal teams to ensure efficient case coordination and daily operational effectiveness

Preferred competencies and qualifications

• Prior experience working in a maid agency or foreign domestic worker placement industry is strongly preferred
• Valid Certificate of Employment Intermediaries (CEI) certification is highly preferred; candidates with relevant Employment Agency experience and a valid CEI will be given priority
• Experience as an Employment Agent, Employment Consultant, or Sales Consultant handling FDW placements is an advantage
• Familiarity with MOM work permit applications, FDW documentation, deployment procedures, and replacement cases is preferred
• Demonstrated sales and customer service skills, including confidence in explaining fees, handling objections, and closing placements
• Strong communication, interpersonal, and negotiation skills to engage effectively with employers and partners
• Proactive follow-up skills and ability to manage multiple employer cases independently
• Proficiency in English; additional language skills such as Bahasa Indonesia, Burmese, Tagalog, or Chinese are advantageous for effective communication with diverse clients and partners
• Responsible, organized, customer-oriented, and capable of working independently as well as collaboratively within a team