Employment Opportunity - Desktop Support Engineer
- Diagnosing and resolving technical issues with hardware or software systems
- Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
- Identifying when system reconfiguration is needed and implementing it
- Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements
- Documenting technical support procedures and maintaining customer records
- Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems
- Performing complete on-site installations, including backing up client data, upgrading systems when needed, and installing new software or hardware.