End User Computing / AV Support Analyst
Salary: $4,500 – $5,500 per month
Benefits : 13th Month Salary
Role and Responsibilities
Provide technical support for computers, networks (LAN/WiFi), and business apps.
Make updates or changes to company systems as needed.
Set up computers with standard company software.
Install and configure hardware/software for users efficiently and professionally.
Troubleshoot and fix IT problems.
Maintain and monitor IT systems, hardware, and applications.
Support video and audio-conferencing events.
Manage external IT providers (e.g., service desk).
Answer tech-related questions and meet service standards.
Train users on company systems and software.
Manage IT inventory.
Be available for support outside regular working hours if needed.
Monitor communication and conferencing systems to ensure they work well.
Support users in both local and remote offices.
Handle user-reported incidents and service requests.
Job requirements
Basic knowledge of desktop support and LAN/WiFi systems.
Strong understanding of computer hardware, Windows, Mac, and common software.
Familiar with smartphones/tablets, Android, and iOS devices.
Good experience using video conferencing tools like Zoom and MS Teams.
Hands-on experience with Office 365 and Azure admin portals.
Able to learn new tech skills and work independently.
Works professionally, follows procedures, and keeps accurate records.
Comfortable solving problems in a complex IT environment across multiple systems.
Team player who shares knowledge and learns from others.
Strong verbal and written communication skills.
Maintains professionalism, stays calm under pressure, and handles conflict well.
Qualifications and Experience
IT / engineer related diploma from polytechnic or degree from university
Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
ITIL Foundation V4 would be beneficial
Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
Maintaining a good network of contacts within IT and within the business
It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom,
Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology
Preferred Skills
Excellent people, communication, and presentation skills.
Experience with Power Automate, Python and PowerShell will be a plus.
Analytical, proactive, detail-oriented, and eager to learn new technologies.
Ability to work independently, takes initiative, stays positive, and collaborates well with others