End User Support Engineer
Summary
Provides end-to-end internal IT support—hardware, operating systems, user accounts, connectivity, and trading environments—for a trading firm, with white-glove support for traders and senior leadership. Core stack spans Windows/macOS/Linux/iOS/Android, MDM/BYOD, and networking (Active Directory, DNS, DHCP, Exchange, VPN).
About the Role
Our client is seeking an entrepreneurial, self-directed technical expert who thrives in a fast-paced environment and is singularly focused on delivering a seamless, top-tier technology experience across the entire firm—including traders, engineers, and senior leadership.
As an End User Support Engineer, you will provide end-to-end technical support and administration across all internal software, hardware, and connectivity solutions.
Key Responsibilities
Issue Resolution: Identify, diagnose, research, track, and resolve complex technical problems across hardware, operating systems, user accounts, trading environments, and mobility.
Executive & Trader Support: Deliver white-glove customer service and technical assistance to high-performing business teams, traders, and senior leadership.
Incident Management: Escalate, coordinate, and manage response workflows for critical, firm-wide technical incidents.
Cross-Functional Collaboration: Engage with third-party vendors, global infrastructure groups, and business IT teams to modernize, scale, and improve core technology infrastructure.
Environment Expertise: Maintain a senior-level understanding of our specialized trading and enterprise technology ecosystem.
What We’re Looking For
Experience: 4+ years of technical and functional support experience in a fast-paced enterprise environment.
OS & Mobility Expertise: Expert knowledge of Windows, macOS, Linux, iOS, and Android platforms.
Device Management: Expert knowledge of MDM enrollment, corporate device management, and BYOD (Bring Your Own Device) frameworks.
Core Infrastructure & Networking: Functional knowledge of Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN configurations.
Collaboration Tools: Hands-on experience troubleshooting enterprise messaging, video conferencing (e.g., WebEx, MS Teams, Zoom), and AV/conference room setups.
Communication: Exceptional verbal and written communication skills with the ability to interact professionally with both technical and non-technical stakeholders across all seniority levels.
Why Join Us?
You will work alongside exceptional peers and cross-functional partners to drive technological excellence in a dynamic environment. If you are an adaptable problem solver who takes ownership and excels under pressure, we want to hear from you.