End User Support Technician
Posted
Summary
Level 1 & 2 desktop and end-user support technician keeping enterprise IT environments running across Sydney, Nowra and occasional Canberra sites: troubleshooting Windows 11 devices, networks and AV hardware, handling incidents via ServiceNow, and maintaining security standards. Only open to Australian citizens with a current government security clearance (NV1 preferred).
Salary: AUD 45 - 50 per hour
End User Support Technician****Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level****
Ready to take your IT support career to the next level?
We’re looking for a hands-on, customer-focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.
If you thrive on solving problems, supporting users, and being the go-to technical expert, this role is for you.
What You’ll Be Doing As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.
Your day-to-day will include
- Supporting enterprise IT devices, systems, and infrastructure
- Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
- Installing, configuring, monitoring, and maintaining IT environments
- Managing incidents and service requests through ticketing systems
- Performing upgrades, preventative maintenance, and emergency support tasks
- Deploying software and hardware across user environments
- Supporting remote sites when required, as travel may be involved
- Assisting users with onboarding and IT orientation
- Contributing to technical documentation and process improvements
- Ensuring security and compliance standards are maintained
- 3-4+ years’ experience in Desktop / PC Support
- Strong experience supporting Windows 11 environments
- Experience with ITSM / ticket management platforms, with ServiceNow highly regarded
- Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
- Exposure to enterprise IT environments and infrastructure support
- Strong troubleshooting and analytical skills
- Ability to work independently and manage competing priorities
- Certificate-level IT qualification or equivalent experience
- Loves solving technical challenges
- Delivers exceptional customer service
- Communicates confidently with both technical and non-technical users
- Thrives in fast-paced environments
- Is proactive, adaptable, and eager to learn new technologies
- Enjoys being part of a collaborative, high-performing team
- Long-term 12+ month contract with the opportunity for an ongoing or renewable contract
- Enterprise-scale technology environment
- Opportunity to work with global IT teams
- Varied and engaging technical work
- Supportive team culture
- Sydney CBD based and onsite
Apply now by clicking the apply button or reach out directly to Christina at christina@theonset.com.au to find out more!