Engagement Manager

Position Summary

The Engagement Manager is responsible for leading the daily operations, programming, and strategic direction of the HUB, with a strong emphasis on youth engagement, workforce development, and job readiness. This role integrates workforce development programming, educational programming, employment readiness, and client engagement into a cohesive service model that supports youth in achieving self-sufficiency.

The Engagement Manager provides direct supervision to Workforce Development Coaches, HUB Care specialist, and Client Engagement Specialist, oversees job training and workforce initiatives, and ensures the HUB operates as a dynamic, structured, and engaging environment. This position also guides youth advocacy efforts, including Youth Action Board (YAB) engagement, and builds strong community partnerships to expand opportunities for clients.

Duties & Responsibilities

HUB Leadership & Program Management

• Oversees daily HUB operations to ensure a safe, welcoming, structured, and engaging environment for clients.
• Develops, implements, and continuously improves integrated programming that includes job readiness, education, and workforce development.
• Maintains a visible presence in the HUB to build relationships, increase participation, and connect clients to services.
• Manages staff scheduling and ensure appropriate program coverage at all times.
• Collaborates with shelter, housing, outreach, and clinical to align services with client needs.

Workforce Development & Job Readiness

• Leads workforce development programming focused on employment readiness, job skills training, and career exploration.

• Oversees career coaching to help clients identify goals, develop employment plans, and achieve financial stability.

• Develops and facilitates workshops on resume building, interviewing, workplace readiness, and professional development.

• Build and maintain relationships with employers and community partners to create job opportunities for clients.

• Oversees workforce coaches, assigns caseloads, and monitors progress toward employment outcomes.

• Tracks and reports on job placement outcomes, participation, and program success metrics.

HUB Programming & Client Engagement

• Develops and manages a comprehensive monthly HUB calendar with a balance of educational, workforce, and recreational activities.

• Coordinates workshops, job readiness sessions, partner-led programming, and special events.

• Oversees logistics including scheduling, materials, space setup, and participant engagement.

• Ensures programming is responsive to youth interests, feedback, and workforce trends.

Youth Advocacy & Leadership Development

• Lead and support Client Engagement Specialist which is responsible for Youth Action Board (YAB) recruitment, engagement, and participation.

• Aids in the facilitation of youth voice opportunities, including listening sessions and feedback forums.

• Promotes youth leadership, peer mentorship, and self-advocacy within HUB programming.

• Tracks engagement and outcomes in alignment with program and grant requirements.

Partnerships & Community Engagement

• Build and maintain partnerships with employers, training providers, community organizations, and volunteers.

• Serves as the primary liaison for HUB programming partners and workforce stakeholders.

• Coordinates volunteers supporting both HUB engagement and workforce activities.

• Expands opportunities for job placements, internships, mentorships, and skill-building experiences.

• Salary: $55K