Engineer I, Sys Support

Responsibilities

• Provide pre & post sale support to customer install based with Graphic Communications products or software solutions.
• Provide DFE and workflow solution training to customer.
• Integration of FUJIFILM Business Innovation solution into the customer’s production environment.
• Establish color workflow processes and policies for end-customers and account associates.
• Troubleshoot DFE, digital color printing, color calibration/management, and print quality problems.
• Educate and train the customer on file designing, preparing and producing quality color documents.
• Facilitate the introduction and implementation of new color technology, Professional Services, and applications development.
• Assist Specialist or sales personnel during customer engagement or product demonstration.
• Support the sales personnel on the workflow proposal.
• Assist in identification of potential volume building applications and services opportunities.
• Weekly / Monthly status reporting for issues, account status and response time.
• Planning concepts by studying relevant information and materials.
• Preparing finished art by operating necessary equipment and software. Eg: Adobe Illustrator, Photoshop & etc.
• Coordinating with internal teams, including marketing, in the design concept phase through completion of a project.