Engineering Support Lead
Posted Updated
Salary: £31,000 - 49,000 per year
Requirements:- We require a proven record of team leadership in a support environment.
- We require working knowledge and experience with Java and Python, including debugging API calls and working with UIs.
- We require the ability to execute support issues while also building out the function and automating resolution of repeat issues.
- We require the ability to dive in, pick up issues, solve them, or coordinate the response through to resolution.
- AWS knowledge is an advantage.
- We require a professional client-facing presence and clear, empathetic communication skills, with confidence speaking to clients and stakeholders up to senior levels.
- We provide oversight and leadership across several Marquee applications.
- We investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
- We serve as the point of escalation for support issues.
- We troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- We manage escalations and incidents, direct the team, and keep stakeholders updated.
- We manage staff rotas, schedules, and vacation planning.
- We engage with stakeholders to assess needs and provide monthly reporting.
- We ensure the team follows standard processes and monitor performance.
- We mentor and guide junior team members to support successful issue resolution.
- We continuously improve processes and systems to increase reliability and reduce risk.
- We influence and suggest improvements to the roadmap for enhancing the Marquee client experience.
- API
- AWS
- Support
- Java
- Python
- Cloud
More:
We at Coforge are looking for an L3 – Engineering Support Lead in London, UK. The role is fully onsite and supports a banking customer. We are seeking someone who can combine hands-on support leadership with client engagement, stakeholder management, and ongoing process improvement.
last updated 38 week of 2026