English speaking Customer Service Support for a social media platform in Lisbon!

Cross Border Talents is looking for an English speaker to work as a Customer Service Representative for a leading social media platform in Lisbon, Portugal!

The job

As a Customer Service Representative, your main mission will be to provide support to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels via chat, email and phone. Therefore, you will support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain, provide pre and post-sales support and product and tool support to improve clients experience.

What we are looking for

- Exceptional verbal and written English communication skills (at least C1);

- Empathic and helpful;

- Team player;

- Soft skills for de-escalating situations when needed;

- Able to handle sensitive information;

- Fast learned capacity;

- Local in Lisbon.

What we offer

- Competitive salary: 1,250euros/month;

- Performance bonus;

- Constant training and development;

- 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);

- Amazing working environment and great location in the centre of Lisbon;

- Growth opportunities.