English-Speaking Customer Support (Onsite, Lisbon)
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Description
Job title: English-Speaking Customer Support (Onsite, Lisbon)
Location: Lisbon, Portugal
Job type: Full-time
Workplace type: On-site
Job summary / description
Join a multicultural team in Lisbon and support users of a premium digital subscription service, all in English. You'll help customers manage their subscriptions, get the most out of premium features and AI tools, and solve technical issues, so every user has a top-tier experience.
Key responsibilities
- Help users with subscription options: sign-ups, renewals, billing and plan tiers
- Guide users through premium features and integrated AI tools
- Troubleshoot technical issues
- Make targeted outbound calls to resolve inquiries faster
- Spot recurring issues from user feedback to reduce service disruptions
Requirements
- English: C1 level
Working conditions
- On-site in Lisbon
- Day shift, scheduled between 07:00 and 22:00, Monday to Sunday (rotating shifts)
- 40 hours per week (8h/day + 1h lunch break)
- Start date: 9th november
What we offer
- Paid training of 10 working days
- Private health and dental insurance after contract signature
- Meal allowance, plus holiday and Christmas allowances
- Monthly performance bonus
- International, multicultural environment
Ready for your next adventure? Send us your CV today and let's take the next step together!