English-Speaking Customer Support Specialist – Social Media & AI Technology - Lisbon, Portugal
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365 Recruitment English-Speaking Customer Support Specialist – Social Media & AI Technology - Lisbon, Portugal
Description
English-speaking Customer Support Specialist - English Market - Full-time - On-site - Day Shifts
Develop Your Career in Social Media and AI Technology!
Are you passionate about social media, digital innovation, and artificial intelligence? Do you enjoy helping people solve problems and making technology easier to use?
We are recruiting an English-speaking Customer Support Specialist to join an international technology support project in Lisbon, Portugal.
In this role, you will provide dedicated assistance to subscribers of a premium digital service that combines advanced AI tools, account functionalities, and subscription benefits on popular social media and messaging platforms.
This is an exciting opportunity to develop your career in customer support, working with innovative digital products and emerging AI technologies.
Responsibilities
As a Customer Support Specialist, your responsibilities will include:
• Providing professional support in English to subscribers of premium digital services.
• Assisting customers with subscription registration, renewals, billing issues, and subscription plans.
• Assisting users in managing their accounts and accessing available services.
• Resolve technical issues affecting social media and messaging applications.
• Guide subscribers through unique digital features and integrated AI tools.
• Explain product features and help customers get the most out of their subscriptions.
• Make targeted outbound calls when necessary to resolve customer inquiries more efficiently.
• Identify recurring technical issues and report relevant customer feedback.
• Support customers with account-related and service feature-related issues.
• Provide personalized assistance and maintain high standards of customer satisfaction.
• Contribute to a positive and reliable customer experience.
What We Are Looking For
• Fluent English with excellent written and oral communication skills.
• Strong customer service and interpersonal skills.
• Interest in social media platforms, digital subscriptions, and artificial intelligence.
• Proficiency in using computers, mobile applications, and online services.
• Good troubleshooting and failure-solving skills.
• Ability to explain technical information clearly and patiently.
• Meticulous attention to detail and organizational skills.
• Professional, positive, and customer-focused attitude.
• Ability to work independently and collaborate with the team.
• Availability to work rotating day shifts, including weekends.
• Previous experience in customer service, technical support, or digital platforms is an advantage.
Work Schedule
• Day shifts – Monday to Sunday
• 40 working hours per week.
• Rotating shifts scheduled between 7:00 AM and 10:00 PM.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating work days, including weekends.
• The larger project operates 24/7, but this position is assigned to day shifts.
• Public holidays in Portugal may be working days. When working on an applicable holiday, a compensatory day off is granted, according to project arrangements.
Salary and Benefits
Monthly Financial Package
• Standard monthly package: €1,237.83
• Potential monthly package with maximum performance bonus: €1,537.83
The standard monthly package includes:
• Base salary: €938.00 gross/month.
• Holiday allowance: €77.42 gross/month.
• Christmas bonus: €77.42 gross/month.
• Meal allowance: €154.00/month, based on 22 eligible working days (€7.00 per day).
• Holiday and Christmas bonuses are paid monthly in installments.
Performance-Based Bonus
• Up to €300.00 gross per month, depending on individual productivity and performance.
• The maximum potential monthly financial package is €1,537.83, including the full performance bonus.
• The bonus is variable, taxable, and not guaranteed.
Additional Benefits
• Private health and dental insurance after signing the employment contract, subject to the necessary administrative documentation.
• Meal allowance provided through a prepaid meal card.
• 22 working days of annual leave per year, in accordance with Portuguese labor law.
• Initial open-ended employment contract with an expected duration of approximately 12 months.
• Permanent contract agreement after two years, subject to applicable employment terms.
• Day shift schedule.
• International and multicultural work environment.
• Opportunity to gain experience with digital subscription services, social media, and AI technologies.
The monthly package combines gross salary components with a separate meal allowance. Meal allowance payments depend on eligible working days. The total is not net salary. The performance bonus is variable and subject to applicable taxes.
Location
Lisbon, Portugal - On-site
The workplace is located in Lisbon, with public transport connections available in the surrounding area.
This is an on-site position. Candidates must live in Lisbon or be willing to relocate to the office.
Apply Today!
If you speak fluent English, enjoy helping customers and are interested in the world of social media and artificial intelligence, we would love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
Email subject: Anglophone Customer Support Specialist – Lisbon
Data Protection and GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners where necessary and legally permitted.
net_empregos_1
Develop Your Career in Social Media and AI Technology!
Are you passionate about social media, digital innovation, and artificial intelligence? Do you enjoy helping people solve problems and making technology easier to use?
We are recruiting an English-speaking Customer Support Specialist to join an international technology support project in Lisbon, Portugal.
In this role, you will provide dedicated assistance to subscribers of a premium digital service that combines advanced AI tools, account functionalities, and subscription benefits on popular social media and messaging platforms.
This is an exciting opportunity to develop your career in customer support, working with innovative digital products and emerging AI technologies.
Responsibilities
As a Customer Support Specialist, your responsibilities will include:
• Providing professional support in English to subscribers of premium digital services.
• Assisting customers with subscription registration, renewals, billing issues, and subscription plans.
• Assisting users in managing their accounts and accessing available services.
• Resolve technical issues affecting social media and messaging applications.
• Guide subscribers through unique digital features and integrated AI tools.
• Explain product features and help customers get the most out of their subscriptions.
• Make targeted outbound calls when necessary to resolve customer inquiries more efficiently.
• Identify recurring technical issues and report relevant customer feedback.
• Support customers with account-related and service feature-related issues.
• Provide personalized assistance and maintain high standards of customer satisfaction.
• Contribute to a positive and reliable customer experience.
What We Are Looking For
• Fluent English with excellent written and oral communication skills.
• Strong customer service and interpersonal skills.
• Interest in social media platforms, digital subscriptions, and artificial intelligence.
• Proficiency in using computers, mobile applications, and online services.
• Good troubleshooting and failure-solving skills.
• Ability to explain technical information clearly and patiently.
• Meticulous attention to detail and organizational skills.
• Professional, positive, and customer-focused attitude.
• Ability to work independently and collaborate with the team.
• Availability to work rotating day shifts, including weekends.
• Previous experience in customer service, technical support, or digital platforms is an advantage.
Work Schedule
• Day shifts – Monday to Sunday
• 40 working hours per week.
• Rotating shifts scheduled between 7:00 AM and 10:00 PM.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating work days, including weekends.
• The larger project operates 24/7, but this position is assigned to day shifts.
• Public holidays in Portugal may be working days. When working on an applicable holiday, a compensatory day off is granted, according to project arrangements.
Salary and Benefits
Monthly Financial Package
• Standard monthly package: €1,237.83
• Potential monthly package with maximum performance bonus: €1,537.83
The standard monthly package includes:
• Base salary: €938.00 gross/month.
• Holiday allowance: €77.42 gross/month.
• Christmas bonus: €77.42 gross/month.
• Meal allowance: €154.00/month, based on 22 eligible working days (€7.00 per day).
• Holiday and Christmas bonuses are paid monthly in installments.
Performance-Based Bonus
• Up to €300.00 gross per month, depending on individual productivity and performance.
• The maximum potential monthly financial package is €1,537.83, including the full performance bonus.
• The bonus is variable, taxable, and not guaranteed.
Additional Benefits
• Private health and dental insurance after signing the employment contract, subject to the necessary administrative documentation.
• Meal allowance provided through a prepaid meal card.
• 22 working days of annual leave per year, in accordance with Portuguese labor law.
• Initial open-ended employment contract with an expected duration of approximately 12 months.
• Permanent contract agreement after two years, subject to applicable employment terms.
• Day shift schedule.
• International and multicultural work environment.
• Opportunity to gain experience with digital subscription services, social media, and AI technologies.
The monthly package combines gross salary components with a separate meal allowance. Meal allowance payments depend on eligible working days. The total is not net salary. The performance bonus is variable and subject to applicable taxes.
Location
Lisbon, Portugal - On-site
The workplace is located in Lisbon, with public transport connections available in the surrounding area.
This is an on-site position. Candidates must live in Lisbon or be willing to relocate to the office.
Apply Today!
If you speak fluent English, enjoy helping customers and are interested in the world of social media and artificial intelligence, we would love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
Email subject: Anglophone Customer Support Specialist – Lisbon
Data Protection and GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners where necessary and legally permitted.
net_empregos_1