English-Speaking Digital Customer Experience Advisor – Social Media & AI - Lisbon, Portugal
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365 Recruitment English-Speaking Digital Customer Experience Advisor – Social Media & AI - Lisbon, Portugal
Description
Job Opportunity in Digital Technology
Your next career opportunity in Digital Technology starts here!
Are you passionate about social media, artificial intelligence, and helping people get the most out of digital technology?
We are looking for an enthusiastic English-Speaking Digital Customer Experience Advisor to join an international customer support team in Lisbon, Portugal.
You will assist subscribers of a premium digital service that offers advanced AI-powered tools and exclusive features in popular social media and messaging applications.
This position offers the opportunity to combine your communication skills with your interest in technology, while developing valuable experience in a rapidly evolving digital environment.
Your Role
As a Digital Customer Experience Advisor, your responsibilities will include:
• Providing professional English-language support to subscribers of premium digital services.
• Assisting customers with subscription activation, renewals, billing, and plan options.
• Supporting users in managing accounts and accessing subscription benefits.
• Troubleshooting technical issues involving social media and messaging applications.
• Guiding customers through advanced digital features and AI-powered tools.
• Explain product functionality and help subscribers effectively use available services.
• Make targeted external calls, when necessary, to resolve inquiries.
• Identify recurring problems and communicate relevant customer feedback.
• Offer clear and practical solutions to account and technical issues.
• Provide a personalized and positive customer experience.
What We Are Looking For
• Fluent English, both written and spoken.
• Excellent communication and interpersonal skills.
• A genuine interest in social media, digital products, and artificial intelligence.
• Confidence in navigating online platforms, mobile applications, and digital services.
• Strong problem-solving skills and a logical approach to technical issues.
• Ability to explain technical information clearly and professionally.
• Good organizational skills and attention to detail.
• A positive, patient, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Availability to work rotating day shifts, including weekends.
• Previous experience in customer service, technical support, or digital services is an advantage.
Work Schedule
• Rotating day shifts – Monday to Sunday
• 40 working hours per week.
• Shifts scheduled between 7:00 AM and 10:00 PM.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating work days, including weekends.
• Night shifts are not scheduled for this day shift position.
• Portuguese public holidays may be included in the working hours. Compensation time is provided for applicable holidays worked, according to project arrangements.
Salary & Benefits
Monthly Financial Package
• Standard monthly package: €1,237.83
• Potential monthly package with maximum performance bonus: €1,537.83
The standard monthly package consists of:
• Base salary: €938.00 gross/month.
• Holiday allowance: €77.42 gross/month.
• Christmas bonus: €77.42 gross/month.
• Meal allowance: €154.00/month, calculated for 22 eligible working days at €7.00 per day.
Holiday and Christmas bonuses are paid monthly in installments.
Performance-Based Bonus
• An additional productivity bonus of up to €300 gross per month can be earned based on individual performance.
• With the maximum bonus, the total potential monthly financial package reaches €1,537.83.
• The bonus is variable, subject to taxation and not guaranteed.
Additional Benefits
• Private health and dental insurance after signing the employment contract, subject to the necessary administrative documentation.
• Meal allowance provided through a prepaid meal card.
• 22 working days of annual leave per year, in accordance with Portuguese labor law.
• Initial fixed-term employment contract with an expected duration of approximately 12 months.
• Permanent contract arrangement after two years, subject to applicable employment terms.
• Daytime working hours.
• International and multicultural work environment.
• Opportunity to develop expertise in customer experience, digital subscriptions, and AI-powered services.
Location:
Lisbon, Portugal - On-site
The position is based in Lisbon, in an office accessible by public transport.
This is an on-site opportunity. Candidates must already reside in the Lisbon area or be willing to commute to the workplace.
Apply Today!
If you speak fluent English, enjoy solving problems, and want to develop your career in social media and digital technology, we'd love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
Email subject: Digital Customer Experience Advisor – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1
Your next career opportunity in Digital Technology starts here!
Are you passionate about social media, artificial intelligence, and helping people get the most out of digital technology?
We are looking for an enthusiastic English-Speaking Digital Customer Experience Advisor to join an international customer support team in Lisbon, Portugal.
You will assist subscribers of a premium digital service that offers advanced AI-powered tools and exclusive features in popular social media and messaging applications.
This position offers the opportunity to combine your communication skills with your interest in technology, while developing valuable experience in a rapidly evolving digital environment.
Your Role
As a Digital Customer Experience Advisor, your responsibilities will include:
• Providing professional English-language support to subscribers of premium digital services.
• Assisting customers with subscription activation, renewals, billing, and plan options.
• Supporting users in managing accounts and accessing subscription benefits.
• Troubleshooting technical issues involving social media and messaging applications.
• Guiding customers through advanced digital features and AI-powered tools.
• Explain product functionality and help subscribers effectively use available services.
• Make targeted external calls, when necessary, to resolve inquiries.
• Identify recurring problems and communicate relevant customer feedback.
• Offer clear and practical solutions to account and technical issues.
• Provide a personalized and positive customer experience.
What We Are Looking For
• Fluent English, both written and spoken.
• Excellent communication and interpersonal skills.
• A genuine interest in social media, digital products, and artificial intelligence.
• Confidence in navigating online platforms, mobile applications, and digital services.
• Strong problem-solving skills and a logical approach to technical issues.
• Ability to explain technical information clearly and professionally.
• Good organizational skills and attention to detail.
• A positive, patient, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Availability to work rotating day shifts, including weekends.
• Previous experience in customer service, technical support, or digital services is an advantage.
Work Schedule
• Rotating day shifts – Monday to Sunday
• 40 working hours per week.
• Shifts scheduled between 7:00 AM and 10:00 PM.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating work days, including weekends.
• Night shifts are not scheduled for this day shift position.
• Portuguese public holidays may be included in the working hours. Compensation time is provided for applicable holidays worked, according to project arrangements.
Salary & Benefits
Monthly Financial Package
• Standard monthly package: €1,237.83
• Potential monthly package with maximum performance bonus: €1,537.83
The standard monthly package consists of:
• Base salary: €938.00 gross/month.
• Holiday allowance: €77.42 gross/month.
• Christmas bonus: €77.42 gross/month.
• Meal allowance: €154.00/month, calculated for 22 eligible working days at €7.00 per day.
Holiday and Christmas bonuses are paid monthly in installments.
Performance-Based Bonus
• An additional productivity bonus of up to €300 gross per month can be earned based on individual performance.
• With the maximum bonus, the total potential monthly financial package reaches €1,537.83.
• The bonus is variable, subject to taxation and not guaranteed.
Additional Benefits
• Private health and dental insurance after signing the employment contract, subject to the necessary administrative documentation.
• Meal allowance provided through a prepaid meal card.
• 22 working days of annual leave per year, in accordance with Portuguese labor law.
• Initial fixed-term employment contract with an expected duration of approximately 12 months.
• Permanent contract arrangement after two years, subject to applicable employment terms.
• Daytime working hours.
• International and multicultural work environment.
• Opportunity to develop expertise in customer experience, digital subscriptions, and AI-powered services.
Location:
Lisbon, Portugal - On-site
The position is based in Lisbon, in an office accessible by public transport.
This is an on-site opportunity. Candidates must already reside in the Lisbon area or be willing to commute to the workplace.
Apply Today!
If you speak fluent English, enjoy solving problems, and want to develop your career in social media and digital technology, we'd love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
Email subject: Digital Customer Experience Advisor – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1