English-Speaking Premium Digital Support Specialist – Social Media & AI Services - Lisbon, Portugal
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365 Recruitment English-Speaking Premium Digital Support Specialist – Social Media & AI Services - Lisbon, Portugal
Description
Job Posting: Premium Digital Support Specialist (Lisbon, Portugal)
Full Time - On-site - Day Shifts - English-Speaking Support
Turn your Passion for Technology into a Career!
Do you enjoy exploring new digital features, using social media, and discovering what artificial intelligence can do? We are looking for an English-speaking Premium Digital Support Specialist to join an international customer service project in Lisbon, Portugal.
You will support subscribers of a premium digital membership service, helping them manage their subscriptions, access advanced AI-powered features, and resolve technical issues on popular social media and messaging apps.
If you are a confident communicator who enjoys solving problems and creating positive customer experiences, this could be the next step in your career.
Your Role
As a Premium Digital Support Specialist, you will:
• Assist English-speaking subscribers with questions about their premium digital subscriptions.
• Support customers with activation, renewal, billing, and available subscription plans.
• Help users navigate their accounts and access exclusive subscription features.
• Provide assistance with technical issues related to social media and messaging applications.
• Explain advanced AI-powered tools and help subscribers understand their functionality.
• Guide customers through troubleshooting procedures and account-related solutions.
• Make proactive calls when necessary to efficiently resolve queries.
• Identify recurring technical difficulties and share relevant customer feedback.
• Provide clear, accurate, and personalized information.
• Maintain a professional and supportive approach in every customer interaction.
• Contribute to customer satisfaction and a high-quality digital service experience.
What We Are Looking For
• Fluent English with strong written and oral communication skills.
• Excellent interpersonal and customer service skills.
• Interest in social media, artificial intelligence, and digital subscriptions.
• Proficiency in using computers, smartphones, and online applications.
• Strong analytical and problem-solving skills.
• Ability to clearly explain digital functionalities and technical solutions.
• Good organizational skills and attention to detail.
• Patient, proactive, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Availability to work rotating day shifts, including weekends.
• Previous experience in customer support, technical assistance, or digital services is an advantage.
Work Schedule
• Rotating Day Shifts – Monday to Sunday
• 40 working hours per week.
• Shifts scheduled between 7:00 AM and 10:00 PM.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating work days, including weekends.
• There are no night shifts for this day shift position.
• Public holidays in Portugal may be included in the work schedule. Employees working on applicable public holidays receive a compensatory day off, according to project arrangements.
Salary & Benefits
Monthly Financial Package
• Standard monthly package: €1,237.83
• Potential monthly package with maximum performance bonus: €1,537.83
• The standard monthly package includes:
• Base salary: €938.00 gross/month.
• Holiday allowance: €77.42 gross/month.
• Christmas bonus: €77.42 gross/month.
• Meal allowance: €154.00/month, based on 22 eligible working days (€7.00 per day).
Holiday and Christmas bonuses are paid monthly in installments.
Performance-Based Bonus
• You can earn an additional productivity bonus of up to €300 gross per month, depending on individual performance.
• With the maximum bonus, the total potential monthly financial package is €1,537.83.
• The bonus is variable, taxable, and not guaranteed.
Additional Benefits
• Private health and dental insurance after signing the employment contract, subject to the necessary administrative documentation.
• Meal allowance provided through a prepaid meal card.
• 22 working days of annual leave per year, in accordance with Portuguese labor law.
• Initial open-ended employment contract with a projected duration of approximately 12 months.
• Permanent contract arrangement after two years, subject to applicable employment terms.
• Day shift work schedule.
• International and multicultural work environment.
• Opportunity to develop professional experience in digital subscriptions, customer experience, and AI-powered services.
The monthly financial package combines gross salary components with a separate meal allowance. The meal allowance depends on eligible working days. The amounts shown are not net salaries. The performance bonus is variable and subject to applicable taxes.
Location
Lisbon, Portugal - On-site
The position is based in Lisbon, in an office accessible by public transport. This is an on-site role. Candidates must already reside in the Lisbon area or be willing to relocate to the workplace.
Apply Today!
If you speak fluent English, enjoy helping people, and are enthusiastic about social media and artificial intelligence, we would love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
• Email subject: Premium Digital Support Specialist – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1
Full Time - On-site - Day Shifts - English-Speaking Support
Turn your Passion for Technology into a Career!
Do you enjoy exploring new digital features, using social media, and discovering what artificial intelligence can do? We are looking for an English-speaking Premium Digital Support Specialist to join an international customer service project in Lisbon, Portugal.
You will support subscribers of a premium digital membership service, helping them manage their subscriptions, access advanced AI-powered features, and resolve technical issues on popular social media and messaging apps.
If you are a confident communicator who enjoys solving problems and creating positive customer experiences, this could be the next step in your career.
Your Role
As a Premium Digital Support Specialist, you will:
• Assist English-speaking subscribers with questions about their premium digital subscriptions.
• Support customers with activation, renewal, billing, and available subscription plans.
• Help users navigate their accounts and access exclusive subscription features.
• Provide assistance with technical issues related to social media and messaging applications.
• Explain advanced AI-powered tools and help subscribers understand their functionality.
• Guide customers through troubleshooting procedures and account-related solutions.
• Make proactive calls when necessary to efficiently resolve queries.
• Identify recurring technical difficulties and share relevant customer feedback.
• Provide clear, accurate, and personalized information.
• Maintain a professional and supportive approach in every customer interaction.
• Contribute to customer satisfaction and a high-quality digital service experience.
What We Are Looking For
• Fluent English with strong written and oral communication skills.
• Excellent interpersonal and customer service skills.
• Interest in social media, artificial intelligence, and digital subscriptions.
• Proficiency in using computers, smartphones, and online applications.
• Strong analytical and problem-solving skills.
• Ability to clearly explain digital functionalities and technical solutions.
• Good organizational skills and attention to detail.
• Patient, proactive, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Availability to work rotating day shifts, including weekends.
• Previous experience in customer support, technical assistance, or digital services is an advantage.
Work Schedule
• Rotating Day Shifts – Monday to Sunday
• 40 working hours per week.
• Shifts scheduled between 7:00 AM and 10:00 PM.
• 8 working hours per day, plus 1 hour lunch break.
• Rotating work days, including weekends.
• There are no night shifts for this day shift position.
• Public holidays in Portugal may be included in the work schedule. Employees working on applicable public holidays receive a compensatory day off, according to project arrangements.
Salary & Benefits
Monthly Financial Package
• Standard monthly package: €1,237.83
• Potential monthly package with maximum performance bonus: €1,537.83
• The standard monthly package includes:
• Base salary: €938.00 gross/month.
• Holiday allowance: €77.42 gross/month.
• Christmas bonus: €77.42 gross/month.
• Meal allowance: €154.00/month, based on 22 eligible working days (€7.00 per day).
Holiday and Christmas bonuses are paid monthly in installments.
Performance-Based Bonus
• You can earn an additional productivity bonus of up to €300 gross per month, depending on individual performance.
• With the maximum bonus, the total potential monthly financial package is €1,537.83.
• The bonus is variable, taxable, and not guaranteed.
Additional Benefits
• Private health and dental insurance after signing the employment contract, subject to the necessary administrative documentation.
• Meal allowance provided through a prepaid meal card.
• 22 working days of annual leave per year, in accordance with Portuguese labor law.
• Initial open-ended employment contract with a projected duration of approximately 12 months.
• Permanent contract arrangement after two years, subject to applicable employment terms.
• Day shift work schedule.
• International and multicultural work environment.
• Opportunity to develop professional experience in digital subscriptions, customer experience, and AI-powered services.
The monthly financial package combines gross salary components with a separate meal allowance. The meal allowance depends on eligible working days. The amounts shown are not net salaries. The performance bonus is variable and subject to applicable taxes.
Location
Lisbon, Portugal - On-site
The position is based in Lisbon, in an office accessible by public transport. This is an on-site role. Candidates must already reside in the Lisbon area or be willing to relocate to the workplace.
Apply Today!
If you speak fluent English, enjoy helping people, and are enthusiastic about social media and artificial intelligence, we would love to hear from you!
Send your CV to: ---@---
Please include:
• Your full name
• Your phone number
• Your personal email address
• Email subject: Premium Digital Support Specialist – Lisbon
Data Protection & GDPR
Your personal information will be processed for recruitment and selection purposes in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
Your information will only be shared with relevant recruitment partners when necessary and legally permitted.
net_empregos_1