Enrollment Management Assistant

The Student Success division at the University of South Florida (USF), is comprised of 60 departments, providing students with academic support, engagement opportunities, health & wellness services and enhancement of educational experience. The Office of the Registrar (URO) empowers student success and academic integrity by expertly managing enrollment, academic records, scheduling, and graduation processes, while upholding
policies, regulations and statutes for the entire university community.

This role manages all functions related to enrollment certifications, including third-party requests, degree verifications, and student enrollment/graduation reporting to the National Student Clearinghouse and NSLDS. It requires independent judgment to resolve processing issues and proactively identify solutions, while keeping leadership informed of emerging concerns.

The position contributes to strategic planning, compliance, performance improvement, data management, and reporting. It also supports emergency preparedness and serves as essential personnel for continuity of operations during emergencies.

Process daily enrollment verification requests for current students and third-party organizations, ensuring accuracy, timeliness, and compliance with institutional policies and the Family Educational Rights and Privacy Act (FERPA).

Conduct degree verifications for students and alumni to support licensure and certification processes in accordance with university guidelines.

Manage data reconciliation with the National Student Clearinghouse (NSC) and National Student Loan Data System (NSLDS), ensuring compliance with federal regulations and timely updates for current and former students.

Respond to inquiries exercising sound judgment in resolving issues or escalating to appropriate personnel. Maintain collaborative relationships across the URO, SEM, and other departments to ensure high-quality service, and serve as back-up for official transcript release for the university.

Safeguard the confidentiality of student records, ensuring all work complies with FERPA and related federal
and state regulations. Educate others on the ethical and legal responsibilities of handling sensitive student
data.

Support the mission of Student Success, Strategic Enrollment Management, and the Office of the Registrar by
assisting during peak periods, participating in professional development, contributing to procedural
documentation, and serving on institutional committees at the discretion of the University Registrar.

This position requires a high school diploma or equivalent, with one year of experience in office, administrative, or academic/student services support positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications: Proficiency with technology and strong interest in continuous skill development. Experience with student information systems (Ellucian Banner preferred), Microsoft Office, Windows, and data tools such as querying for business intelligence software. Demonstrated ability to communicate decisions confidently and professionally to students, staff, faculty, and administrators. Strong decision-making, problem-solving, organizational and research skills. Ability to manage multiple priorities in a fast-paced, deadline-driven environment while delivering exceptional customer service. Solid understanding of and adherence to FERPA and related data privacy regulations

Senate Bill 1310- The Florida Senate () is conditional upon meeting all employment eligibility requirements in the U.S.

SB 1310: Substitution of Work Experience for Postsecondary Education Requirements

A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor’s degree;
• (c) Six years of direct experience for a master’s degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree

Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

Minimum Qualifications that require a high school diploma are exempt from SB 1310.