Enterprise Account Manager
You will own post-sale relationships for a portfolio of enterprise clients. You will develop account plans, drive platform adoption and satisfaction, identify upsell and cross-sell opportunities, coordinate onboarding with implementation and support, share customer insights with product and engineering, and proactively manage retention risks.
Responsibilities
- Own post-sale relationships for a portfolio of enterprise accounts
- Develop and execute account plans that drive adoption, satisfaction, and growth
- Identify and close upsell and cross-sell opportunities within existing accounts
- Partner with implementation and support teams to ensure seamless client onboarding
- Represent customer insights to product and engineering
- Monitor account health and proactively address retention risks
Requirements
- Have 5+ years of account management or customer success experience in enterprise B2B
- Manage complex, multi-stakeholder client relationships
- Meet or exceed revenue expansion targets
- Understand digital assets, fintech, or financial infrastructure
- Demonstrate communication, presentation, and project management skills
- Translate technical capabilities into business value for clients