Enterprise Account Manager

Build and maintain deep relationships with decision makers and executives at enterprise clients. Act as the escalation point for complex client issues, coordinate with internal teams to deliver timely solutions, support client onboarding, conduct training, identify upsell and cross-sell opportunities, analyze client feedback, and report on account performance and satisfaction.

Responsibilities

• Build deep trusting relationships with decision makers and executives on strategic accounts
• Serve as the escalation point for complex client issues and coordinate internal teams to resolve them
• Identify upsell and cross-sell opportunities and drive business development with clients
• Gather and analyze client feedback and provide actionable insights to Product and Technology teams
• Report on account performance and client satisfaction using data to drive improvements
• Support client onboarding, address technical and operational challenges, and conduct training
• Collaborate across cultures and time zones to support a global client base

Requirements

• 8-10 years of experience managing enterprise-level key accounts in a complex B2B environment
• Professional experience in fintech, SaaS, or payment services
• Strong interpersonal, communication, and problem-solving skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency in Google Workspace, Microsoft Office, and CRM software
• Flexibility across time zones to support a global team
• Fluency in English, Mandarin, and Cantonese

Benefits

• Lead a dynamic and innovative team in a rapidly growing company
• Competitive salary and benefits package
• Opportunities for career growth in leadership and strategy
• Collaborative, inclusive environment where contributions are recognized and valued