Enterprise Account Manager
You will build and maintain deep relationships with decision makers and executives at enterprise clients. You will act as the escalation point for complex client issues, coordinate with internal teams to deliver timely solutions, and support client onboarding by addressing technical and operational challenges. You will conduct training sessions, identify upsell and cross-sell opportunities, gather and analyze client feedback, and report on account performance and client satisfaction to drive continuous improvement. You will work flexibly across time zones to support a global client base.
Responsibilities
- Build deep trusting relationships with decision makers and executives on strategic accounts
- Serve as the escalation point for complex client issues and coordinate internal teams to resolve them
- Identify upsell and cross-sell opportunities and drive business development with clients
- Gather and analyze client feedback and provide actionable insights to Product and Technology teams
- Report on account performance and client satisfaction using data to drive improvements
- Support client onboarding, address technical and operational challenges, and conduct training
- Collaborate across cultures and time zones to support a global client base
Requirements
- 8-10 years of experience managing enterprise level key accounts (B2B) in a complex environment
- Professional experience in a fintech, SaaS, or payment services company
- Strong interpersonal and communication skills
- Demonstrated problem-solving abilities with a proactive and detail-oriented approach
- Experience in a fast-paced environment with the ability to manage multiple priorities
- Proficiency in Google Workspace, Microsoft Office, and CRM software
- Flexible across time zones to support a global team
- Fluent in English, Mandarin and Cantonese