Enterprise Manager of Information

Raymond West is looking for a dynamic Enterprise Manager of Information to join our team! The Enterprise Manager of Information (Info Manager) serves as Raymond West’s senior program leader responsible for enterprise information management, business intelligence, process digitization, and operational artificial intelligence initiatives. Reporting directly to the Chief Operating Officer (COO) and working in close collaboration with the Information Technology (IT) Department and Lean Management/Continuous Improvement functions, this role provides strategic leadership in leveraging data, technology, automation, and emerging digital capabilities to enhance operational efficiency, support informed decision-making, improve customer experience, and drive overall business performance.

This position is responsible for identifying organizational challenges and opportunities and translating them into scalable, technology-enabled solutions that advance business objectives. The Enterprise Manager of Information ensures that all initiatives are aligned with Raymond West’s Five-Year Strategic Plan, operational priorities, and continuous improvement objectives, while fostering innovation and enterprise-wide adoption of best practices.

The role requires extensive professional expertise and the ability to address highly complex business and operational issues. The incumbent exercises independent judgment, applies innovative thinking to existing processes and solutions, and operates with minimal supervision. As a recognized subject matter expert, the Enterprise Manager of Information provides guidance and consultation to leaders and colleagues across the organization and serves as a key contributor to strategic planning and organizational effectiveness. This position represents an advanced professional level characterized by broad organizational impact, significant autonomy, and sustained technical and strategic expertise.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Develop and implement a Raymond West Business Information Strategy: including the identification of critical business metrics/reporting requirements, establishment of operational data/reporting standards, and facilitation of critical information and business intelligence for operational leaders and executives.
• Serve as the Sales & Operations liaison for enterprise reporting by validating business requirements and ensuring the consistency and integrity of metrics, key performance indicators (KPIs), and decision-support tools. Partner with the IT Department’s Power BI team to support the intake of Sales & Operations requests by ensuring they are clearly defined, appropriately prioritized, and supported by strong business justification, enabling efficient and effective delivery of reporting solutions aligned with operational objectives.
• With the identification of Sales & Operations information management requirements and opportunities, serve as the advocate/integrator for new business applications and software platforms to include the use of artificial intelligence (AI). In close coordination with the IT Department, validate feasibility and develop business cases and return on investment (ROI) analyses for potential solutions to improve operational efficiency.
• Integrate with Lean Management/Continuous Improvement activities to support the analysis of Sales & Operations cross-functional workflows with a focus on digitization, information flow, automation, and ready access to critical information and business intelligence for effective decision making.
• Act as a liaison between Sales & Operations and the IT Department by translating operational requirements into technical requirements and advocating for technological investments and projects that align with operational priorities/goals.
• In partnership with the IT Department’s Power BI Team, continuously monitor industry trends in technologies relevant to material handling and intralogistics. Assess opportunities to enhance Raymond West information management and business intelligence through technology, to include AI. In conjunction with the IT Department, make recommendations for the adoption of such technological solutions to executive leadership.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent organizational time management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, coworkers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Ability to translate complex technical concepts into business cases, value, and strategy.
• Experience with leading analytics tools and the ability to analyze large datasets to identify trends, data anomalies, and business insights.
• Experience with database systems and architecture, SaaS platforms, and analytics platforms.
• Strong understanding of software development lifecycles (SDLC), application programming interfaces (API’s), and software system architecture.
• Strong leadership, communication, and stakeholder management skills.
• Excellent problem-solving and decision-making capabilities.
• Experience with leading AI models, and AI based software development tools and API capabilities.
• Financial acumen and experience managing budgets and technology investments.
• Ability to lead through influence in cross-functional and matrixed organizations.
• Strong project/program management skills (Agile, Scrum, or similar methodologies preferred).
• Excellent written and verbal communication skills.
• Ability to transform high level objectives into operational improvements.

Education/Experience:

Minimum Education and Experience: Determined by position

• Bachelors of degree in Computer Science, Information Technology, Data Science, or a related field.
• 7+ years of related experience and/or training; or equivalent combination of education and experience.

Travel Requirement:

• 15% (6 hours a week)
• Must be able to be insured by Raymond West.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is Sedentary and desk bound.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds
• Occasionally required to walk construction and warehouse sites on uneven ground and in areas where obstacles will be present.

Pay Range:

• The salary range for this position is $110,000 - $168,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.