Enterprise Service Desk Analyst *Secret Clearance Required*
Summary
Provide Tier 1 IT support for a federal customer, handling user issues via phone and online while troubleshooting and resolving problems.
*This is a proactive posting for a position expected in September or October* TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security certification. Responsibilities (fall into 3 categories): 1.) Tier 1 Support: Serve as the initial point of contact for IT-related problems. Provide phone and online support to users. Perform troubleshooting and re…