Entry IT Service Desk Engineer | Training Provided** | Immediate

Salary: $2,300 – $2,700 per month

Job Description

• Provides on-site/ off-site support to end-users

• Provide L1/ L2 support to troubleshoot and solve technical problems

• Prompt response to queries via calls/ emails etc.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations

Requirements:

• Strong communication and customer service skills.

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.