Environmental & Regulatory Compliance Department Manager - Environmental Services

The Environmental Regulatory Compliance (ERC) Department Manager leads the Environmental Studies Business Line within Environmental Services (ENS) in the South Central Region (SCR), which includes Texas, Louisiana, Mississippi, and Arkansas. Reporting to the Regional Environmental Global Practice Manager, this role is accountable for the business line’s strategy, growth, staff, client relationships, and project delivery in the region. The manager will work with Burns & McDonnell leadership to grow the practice across the SCR and nationally, serving public- and private-sector clients. The role builds on the existing team and advances profitable growth consistent with the company’s core values of client satisfaction, commitment, dedication, integrity, safety, and outstanding service.

Key Responsibilities

• Develop and execute the ERC Business Line’s long-term strategy across the SCR, including operating procedures and marketing, pricing, sales, and client-retention strategies; coordinate with regional and national plans.
• Lead growth and performance against established sales, revenue, net income, profitability, and staffing goals. Manage project performance to support strong profitability.
• Serve as account manager for key clients. Develop client service and relationship plans, cultivate relationships within target organizations, and guide other account managers and coordinators who lead day-to-day service delivery and client satisfaction.
• Identify target clients and key pursuits; lead sales and marketing efforts and development of cost proposals and qualifications; prepare and present project budgets and cost estimates.
• Oversee project delivery to meet or exceed client expectations and internal requirements for quality, schedule, budget, labor and cost control, profitability, safety, and client satisfaction.
• Provide senior-level technical advice, input, and evaluation on environmental studies and deliverables; promote technical excellence and innovation.
• Set departmental objectives and requirements; organize projects and develop standards and guidelines. Assign work and review performance to support efficient, cost-effective use of staff.
• Attract, hire, develop, and retain staff; support mentorship and lead organizational change.
• Ensure adherence to the Burns & McDonnell Quality Control program and QA/QC processes, the company Safety program, and applicable company and site safety policies.
• Build effective working relationships with clients, customers, contractors, and other disciplines, and coordinate effectively across teams.
• Monitor technology and industry trends relevant to ERC services and market sectors, and advise staff on aligning services with those trends.
• Use creativity, foresight, and sound judgment to anticipate and resolve problems.