Epic Manager-Future Clinical Environment & Innovations -Manager, Product Services & Management

Overview
Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings.

This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell’s strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.

Key Responsibilities

• Epic-Centered Platform Integration
  • Partner with Epic application teams to embed workflows across:
  • Digital Patient Experience engagement (e.g., MyChart, bedside platforms)
  • Clinical operations and communication
  • Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments
  • Position Epic as the core platform enabling end-to-end experience delivery
• “Room of the Future” & Smart Room Leadership
  • Lead development and deployment of digital and smart room capabilities across:
  • Focus on user-centered design, adoption, and measurable experience outcomes for patients and clinicians
• Centralized Experience Architecture
  • Establish a “single technology hub” model for care environments by integrating:
  • In-room/bedside technologies
  • Virtual care platforms
  • Epic workflows and patient engagement tools
  • Reduce fragmentation across systems and standardize experience across sites
  • Evaluating new in room technologies against financials and actual usability4. Hospitality-Driven Experience
  • Apply consumer-grade and hospitality principles to clinical environments:
  • Intuitive, low-friction user experiences
  • Self-service patient capabilities that reduce non-clinical workload
  • Support improved patient satisfaction, engagement, and workforce efficiency
• Cross-Functional Leadership
  • Lead coordination across:
  • Enterprise Digital Services (EDS)
  • Epic application teams
  • Virtual health / digital care teams
  • Clinical and operational leadership
  • Facilities, construction, and vendor partners
  • Serve as a key integrator across clinical, technical, and operational domains

Preferred Qualifications

• Minimum of 5–7 years of experience in healthcare technology, digital health, or clinical systems
• Demonstrated experience with Epic workflows and/or integration across care settings
• Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)
• Strong understanding of clinical and operational workflows across inpatient and ambulatory environments
• Experience with virtual care / telehealth platforms and workflows
• Experience with in-room or bedside patient engagement technologies
• Experience supporting capital construction projects or facility activations
• Master’s degree (MBA, MHA, or related field) preferred
• Epic certification is required

Job Experience & Qualifications:

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).