ERP Functional Analyst (NetSuite)

Resolve Marine is looking for an ERP Functional Analyst to be the go-to NetSuite expert for our business users. You will own the functional side of Oracle NetSuite and its connected systems, with a focus on Project Management and Project Accounting, the backbone of how we run and bill work across our global operations.

This is a hands-on role reporting to the Senior Manager, ERP Systems. You will gather requirements from high-level problem statements, configure solutions, support users day-to-day, and drive continuous improvement. You will also help shape how we use AI inside NetSuite, including our adoption of Claude. You will work semi-independently and partner closely with our NetSuite technical lead and external implementation partners.

Position Responsibilities:

• Serve as the functional subject-matter expert for NetSuite, with a focus on Project Management and Project Accounting, including Charge-Based Billing and invoicing.
• Help develop business use cases and implementation plans for the NetSuite AI strategy, including Claude adoption.
• Act as the primary point of contact for business users on NetSuite questions, process changes and enhancement requests.
• Work with cross-functional teams to gather, define and document business and functional requirements, often starting from a high-level problem statement.
• Test, validate and deploy changes under established change-management and quality practices to minimize disruption to users.
• Analyze current processes across NetSuite, UKG and custom applications, and design improvements that raise productivity, efficiency and data quality.
• Use Celigo CloudExtend to streamline current and future processes and increase transparency.
• Own the functional design of NetSuite enhancements, and build no-code solutions yourself: workflows, saved searches, custom records and fields, forms, reports and dashboards.
• Partner with the NetSuite technical lead and external partners on solutions that need SuiteScript or other development, owning the functional design and test plans.
• Receive, triage, and resolve user-submitted system tickets related to NetSuite and connected systems, providing timely troubleshooting, root-cause analysis, and clear communication to end users.
• Support adjacent finance processes, including revenue recognition, general ledger, purchasing, payables and receivables.

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field; equivalent work experience may be substituted.
• 3 to 5years of hands-on experience as NetSuite functional business analyst.
• Experience support NetSuite Project Management, Project Accounting (including Charge Based Billing /Invoicing). Experience with Revenue Recognition. Knowledge NetSuite AI features or enabling Claude / NetSuite is a plus.
• Demonstrated ability to build and maintain saved searches, reports and dashboards.
• Ability to communicate concepts clearly and translate business needs into functional requirements. Work closely with NetSuite technical lead / external partners to develop solutions, define test plans and perform unit testing.
• Understanding of common business processes such as general ledger, purchasing, payables, receivables.
• Understanding of how data moves between NetSuite and other applications, including field mapping, sync errors and data validation.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Ability to work independently but also demonstrates willingness to collaborate and knowledge share.
• Strong problem-solving skills.
• Experience resolving user-submitted system tickets, including troubleshooting, root-cause analysis, and clear end-user communication.
• Proficient computer skills inclusive of Microsoft Office Suite products.
• Excellent verbal and written communication skills.
• Goal-driven and result-oriented, with a positive, collaborative attitude.

Travel Requirement:

Willing to travel to company offices, warehouses, shipyards, projects, and vendor locations as needed, (less than > 10%). If additional, travel is required beyond the specified amount, based on the operational demand, you will be notified accordingly so arrangements can be made.