Escrow Processor - US Based Remote

Key Responsibilities

Payoff, HOA & Lien Processing

• Order payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
• Proactively monitor outstanding requests, follow up as needed, and escalate delays to protect closing timelines.
• Maintain accurate, up-to-date file documentation and status tracking within required systems.

Operational & Customer Service Excellence

• Deliver superior customer service to internal market brands and external transaction partners.
• Maintain organized, compliant, and audit-ready files in accordance with NOC standards and procedures.
• Effectively manage multiple files and competing deadlines in a high-volume, deadline-driven environment.
• Support operational efficiency by adhering to standardized workflows, identifying potential issues early, and escalating concerns appropriately.

Qualifications & Requirements

Required Skills & Competencies

• Strong ability to comprehend, interpret, and draft clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
• Excellent verbal and written communication skills with strong interpersonal and customer service abilities.
• Demonstrated commitment to service excellence and responsiveness.
• High level of organization with exceptional attention to detail and accuracy.
• Proven ability to meet deadlines, maintain consistent follow-through, and adhere to established procedures.
• Comfort working in a fast-paced, high-volume, production-oriented environment.

Preferred Qualifications

• One (1) year of experience in escrow, title, real estate, or mortgage operations.
• Familiarity with escrow and title systems, workflow tools, and document management platforms.
• Experience handling payoff demands, HOA demands, and common title-related liens.
• Texas based Real Estate, Escrow, Title knowledge