ESM Architect
Summary
Designs and implements ServiceNow platforms for enterprise IT, HR, security, and compliance, focusing on modules like ITSM, ITOM, and GRC while ensuring integrations and security best practices.
Essential • 8+ years of hands-on ServiceNow experience. • 5+ years in a ServiceNow Architect or Lead Developer capacity. • Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM). • Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o IntegrationHub o Service Portal / Employee Center o ATF o CMDB architecture • Strong experience with enterprise integrations (REST, SOAP, MID Server). • Demonstrated experience delivering end-to-end implementations (design through deployment). • Strong understanding of security model (ACLs, roles, domain separation). • Experience working in Agile environments. • Excellent written and verbal communication skills in English. • Ability to work in high-pressure, regulated environments. Desirable • ServiceNow Certified Technical Architect (CTA) or progress toward CTA. • Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC). • Experience in financial services or regulated industries. • Knowledge of DevOps and CI/CD pipelines. • Experience with ServiceNow Performance Analytics and Reporting. • Familiarity with cloud infrastructure and enterprise integration platforms. • Experience supporting audits and regulatory compliance initiatives