ESU Operations Lead - Full Time (Administrative Support)

GENERAL STATEMENT OF JOB

The SIS ESU Operations Lead provides day-to-day administrative and operational support for the ESU program and assigned Off Duty Officers (ODOs). Under the direction of the Regional Sr. ESU Manager, this position serves as a primary administrative point of contact for assigned personnel, supporting scheduling, personnel records, compliance, communication, and program coordination.

The ideal candidate is highly organized, proactive, dependable, and able to manage multiple priorities while maintaining strong communication and professional relationships.

ESSENTIAL JOB FUNCTIONS

Administrative & Program Support

• Coordinate scheduling, timekeeping, personnel records, and administrative requirements for assigned ODOs.
• Maintain accurate personnel, attendance, scheduling, and program documentation.
• Support onboarding, credentialing, training coordination, and compliance tracking.
• Assist with Paycom, Airtable, Salesforce, and other systems used for program administration.
• Review and reconcile scheduling, hours, and related personnel information.
• Coordinate with HR, Recruiting, Payroll, Billing, and other SIS departments to resolve administrative issues.
• Monitor required licenses, certifications, and compliance requirements.

Personnel & Client Support

• Respond to routine inquiries and escalate issues to the Regional ESU Manager as appropriate.
• Support communication and coordination between ESU leadership, ODO personnel, and client stakeholders.
• Promote professionalism, accountability, and a positive team environment.

Operational Support

• Provide administrative and logistical support for daily ESU operations.
• Assist with scheduling changes, personnel coverage, and other operational requirements.
• Support implementation and tracking of ESU programs and initiatives.
• Identify and escalate administrative or operational issues.
• Provide support during emergent situations when requested by ESU leadership.
• Perform other duties as assigned by the Sr. Regional ESU Manager or Regional ESU Manager.