EUC Support / Field IT Support Engineer- (Dispatch/Freelance)
Posted Updated
TECEZE is seeking an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure at the Fiorenzuola d'Arda site. The role covers troubleshooting hardware/software, device configuration, and asset management on-site.
The candidate will handle Level 1/2 EUC and desktop support, Windows OS installations, Microsoft 365, and AD/Azure administration, plus basic networking and endpoint deployment tasks.
Provide Level 1/Level 2 onsite EUC and desktop support to end users. Troubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobiles and peripherals. Perform hardware installation, configuration, replacement and troubleshooting. Install and configure Windows OS, applications, drivers, and security tools. Support Microsoft 365 / Office 365, Outlook, Teams and OneDrive. Handle user accounts, passwords and access-related troubleshooting. Support Active Directory and Azure AD (Entra ID) and Group Policy basics. Troubleshoot network connectivity including LAN, Wi-Fi, DHCP, DNS and VPN. Perform device imaging, OS deployment, software installation and patching. Support endpoint management platforms such as SCCM/MECM, Intune and Ivanti. Provide hands-on support for network/infrastructure teams when needed. Assist with server room / network room activities and basic cabling/labeling. Coordinate with remote infra, security and application teams for issue resolution. Maintain records in the ITSM/ticketing system and follow SLA/ITIL procedures. Strong knowledge of Windows 10/11 desktop and laptop troubleshooting. Hands-on experience with Microsoft 365 and Office apps. Familiarity with Active Directory / Azure AD (Entra ID). Basic network troubleshooting for LAN, WAN, DNS, VPN and Wi-Fi. Experience with OS imaging, deployment and software installation. Experience with SCCM/MECM, Intune or Ivanti for endpoint management. Familiarity with ITSM tools such as ServiceNow, Jira or Remedy.