Evening IT School Support - FT

JOB DESCRIPTION

Information Technology School Support

Reports to: Campus President

Position Summary:

The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students, and faculty.

Essential Duties and Responsibilities:

• Responds to administration/faculty/student inquiries concerning system(s) operations.
• Diagnoses system hardware, software, and operator problems. Provides updates to the College President on open tickets/problem resolutions.
• Tracks, prioritizes, and documents requests using an IT support request system.
• Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
• Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
• Performs regular updates to servers.
• Installs and builds cables for the campus.
• Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
• Documents systems processes and procedures.
• Other duties as assigned.

Student Support (Residential/Hybrid)

• Responsible for setting up student accounts.
• Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses.

Administration/Faculty Support

• Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software.
• Educates administration/faculty on the basics of equipment and software.

Skills/Competencies/Qualifications:

• 2-5 years of IT support experience
• Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.

Classification: Non-Exempt

Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.

Travel: Some

Working Environment: Interior/Office