Event Sales & Services Manager

Summary of Responsibilities:

Reporting to the Director, Event Sales & Services (DESS), responsibilities and essential job functions include, but are not limited to, the following:

• Actively solicit new business from local client market by engaging in direct sales outreach and other sales activations
• Work effectively with the operational teams to overseeing and managing all aspects of Group, Wedding and Social Events where assigned by the DESS
• Ensure Banquet Event Orders & Group Resumes are completed and accurate for distribution as required
• Respond to inquiries in a timely manner as set forth by Accor standards
• Initiate the Event Services booking process by creating account bookings, establishing departmental files and generate timely notifications as it pertains to all types of guest and client inquiries
• Manage the preparation of proposals and contracts, coordinating group program details
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Stay abreast of deposit deadlines as outlined in contracts with effective communication to clients
• Extend site inspections and walk-in client queries as required
• Managing the design and printing of custom projects including – menus for weddings and events; event diagrams and seating floorplans
• Ensure Health & Safety standards are complied with at all times, as well as, adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont’s sales force tool
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Event Division
• Work closely with Group Rooms Specialist to ensure accuracy in VIP arrival times & VIP status where appropriate
• Attend BEO and Resume meetings as scheduled
• Attend daily operations and weekly leadership meetings as scheduled
• Perform any other duties on a day to day basis as assigned by the DOESS

Qualifications:

• Minimum of three years previous experience in weddings and events is preferred, experience in a large hotel sales environment required.
• Strong computer literacy with MS Office programs (Excel, Word, PowerPoint, Outlook) is required
• High energy with exceptional organization, interpersonal and communication skills, both written and verbal
• Must be a creative and effective person, possessing a high degree of professionalism both in appearance and telephone manner
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Must be a proven team player who is motivated and can take initiative
• Ability to multitask and take directions from numerous sources
• Highly responsible and reliable
• Must be flexible in availability as long hours may be required depending on business levels
• Bachelor degree in Hotel Management and/or equivalent experience working in the hospitality industry is a definite asset
• Opera knowledge required
• Required to work evenings and weekends as necessary

Physical Aspects of Position (include but are not limited to):

• Sitting 6-8 hours a day.
• Light to medium activity.