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THIRTEENTH FLOOR ENTERTAINMENT GROUP

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Event Staff

Open 33d

Event Staff – Seasonal
đź“Ť Jefferson LA | đź’˛$9 hour | Seasonal | Aug- Nov

Join the Thirteenth Floor Team

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning Applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

Job Summary

As a Seasonal Event Staff Member , you will play an essential role in delivering seamless, thrilling, and memorable experiences for every guest. You will bring energy, attentiveness, and professionalism to ensure the event runs smoothly—guiding guests, managing crowd flow, and maintaining the immersive atmosphere that defines our attraction. Working collaboratively with fellow team members and supervisors, you will help create an organized, safe, and electrifying environment where every visitor leaves with unforgettable memories.

Key Responsibilities

Traffic Flow Management

  • Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.

  • Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.

  • Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.

Customer Service

  • Deliver friendly, professional assistance at every interaction.

  • Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.

  • Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.

Event Operations

  • Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.

  • Work closely with fellow staff to maintain the immersive environment, ensuring props, dĂ©cor, and effects are in place and functioning.

  • Support special event needs as they arise to create a seamless experience behind the scenes.

Safety and Security

  • Stay alert for safety hazards and report them immediately to management.

  • Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.

  • Respond calmly and efficiently in emergency situations.

Communication

  • Collaborate with actors, managers, and other team members to ensure a seamless guest experience.

  • Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.

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