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THIRTEENTH FLOOR ENTERTAINMENT GROUP

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Event Staff

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Event Staff– Seasonal

đź“Ť San Jose CA | Seasonal | Sept - Nov

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

Job Summary

As a Seasonal Event Staff Member, you're the energy behind the experience. From the moment guests arrive to the second they leave, you'll keep the crowd moving, the atmosphere electric, and every interaction memorable. This role is fast-paced, guest-facing, and essential to what makes Thirteenth Floor's attractions run flawlessly night after night.

What You'll Do

Guest Flow & Crowd Management

  • Guide guests through queue lines, entrances, and exits, keeping traffic moving efficiently and wait times to a minimum

  • Proactively identify and address bottlenecks before they impact the guest experience

  • Implement crowd management strategies that balance safety, pacing, and atmosphere

Guest Experience & Customer Service

  • Deliver friendly, high-energy interactions at every touchpoint—answering questions, setting expectations, and keeping guests excited

  • Resolve guest concerns quickly and professionally, turning friction into a positive moment

  • Maintain the immersive atmosphere that defines the Thirteenth Floor experience throughout every shift

Event Operations

  • Assist with event setup and teardown, ensuring all areas are clean, organized, and show-ready

  • Support props, dĂ©cor, and effects upkeep in coordination with production and technical staff

  • Adapt to special event needs as they arise, stepping in wherever the team needs support

Safety & Communication

  • Stay alert for safety hazards and report concerns to management immediately

  • Support security personnel in maintaining a safe environment for guests and staff

  • Respond calmly and effectively in emergency situations following established protocols

  • Communicate clearly with actors, managers, and fellow staff to ensure seamless nightly operations

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