EXECUTIVE, ADMISSION
GENERAL DESCRIPTION
- To plan and carryout duties in related to Billing, Cashiering, and Insurance / MCO in providing excellent quality management and continuous improvement and development in line with hospital objectives.
JOB DESCRIPTION
Billing Functions
- Responsible to enter / update all charges relating to patient’s treatment.
- Responsible to check with wards / other services and to ensure that all charges have been properly taken up before patient is discharged.
- Responsible to check and ensuring that billing is done accurately before finalization of bill and the Consultant Fees charged as stipulated as 13th Schedule.
- Responsible to attend to patient’s query regarding the bill, charges and payments.
- Responsible to reconfirm all Guarantee Letters, validity period, coverage limit with MCO Unit and insurance companies before releasing patient for discharge.
- To ensure patients are properly discharged in K-CIS once bill is finalized.
- Responsible to contribute in ensuring quality objective of the Unit is met.
Cashier Functions
- Responsible to generate patient’s bill.
- Responsible for collecting all payments and issue official receipts for all transactions.
- Responsible for arranging the agreement of deferred payment after approval from authorized personnel.
- To ensure all the required documents are obtained and in order.
- To ensure all payment received is immediately allocated.
- To ensure cash and credit card refund is in accordance with Cash Management Policy.
- Immediate issue Credit Note and Debit Note for any excess uncovered items from corporate clients.
- Responsible for generating Detail Close Till Report from HITS and ensuring own collection tally with the report.
- Responsible for the safety of own collection.
- Responsible for ensuring the daily cash drop is carried out and recorded in accordance with KPJ policy.
OSH Act & Regulations 1994
- Responsible and accountable for carrying out duties as employee stipulated in OSH Act & Regulations 1994.
- To take reasonable to carry at work for the safety of yourself and other people.
- To co-operate with your employer or any other person in the discharge of any duty.
- To wear or use any protective equipment or clothing provided by the employer.
- To comply with any instruction and measure on occupational safety and health.
Patient Safety Goal
- Ensure compliance of Patient Safety Goals as safety improvement measures as recommended by World Alliance for Patient Safety.
- Ensure the policies on Patient and Family’s Rights are always addressed.
Integrated Management System
- Participates actively and encourages compliance to all policies and Procedures of ISO 9001:2015, OHSAS 18001, ISO 14001:2015, ISO 45001:2018, ISO 37001: 2016, Malaysian Hospital Accreditation Standards and PSG.
PDPA Act 2010
- To review and adopt internal personal data protection policies and practices to comply with the PDPA Act 2010.
Participate actively in any other new service that is introduced
- Ensure produce better result and Continual Improvement in deliver service to customers.
To perform any other duties as and when required by the management
- Produce outcome within the expectation of the shareholder and customers.
JOB REQUIREMENTS
Minimum:
- Minimum qualification of SPM.
- Good interpersonal, pleasant appearance, good written communication skill as well as fluent in both spoken and written in Bahasa and English.
- IT literate with knowledge in Microsoft Office.
Preferred:
- Diploma from recognized university.
- 3 years’ experience in related fields.
- Good interpersonal, pleasant appearance, good written and communication skill as well as fluent in both spoken and written Bahasa, English and Mandarin.
- IT literate and proficient in Microsoft Office.
- Willing to work extra hours i.e. after office hours, on weekends and public holidays (whenever required).
PERSONAL CHARACTERISTICS
- Good communication and management skills. Possess excellent decision-making, strategic thinking, leadership, interpersonal and ethical conduct skills.