Executive
Summary
Handles inbound customer service calls, resolves funding and claims queries, and ensures timely responses while maintaining account quality for a BPO client.
- Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support on various Product lines.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to while administering their account.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
Education Requirements
Graduate
English Speaking,
college graduate in any field,
customer service representative with minimum of
1 year of BPO experience
Good Computer navigation and keyboarding skills
Excellent verbal and written English skills
Excellent analytical skills
Ability to turn around within defined timelines
Education and Certification Requirements
Essential Functions
- Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support on various Product lines.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to while administering their account.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises
Education Requirements
Graduate
English Speaking,
college graduate in any field,
customer service representative with minimum of
1 year of BPO experience
Good Computer navigation and keyboarding skills
Excellent verbal and written English skills
Excellent analytical skills
Ability to turn around within defined timelines
Education and Certification Requirements
Education Requirements
Graduate
English Speaking,
college graduate in any field,
customer service representative with minimum of
1 year of BPO experience
Good Computer navigation and keyboarding skills
Excellent verbal and written English skills
Excellent analytical skills
Ability to turn around within defined timelines
Education and Certification Requirements