Executive

The Track & Trace Associate will be responsible for end-to-end shipment tracking, delivery appointment management, backlog control, and on-time performance monitoring for customers. This role ensures system accuracy, proactive carrier follow-ups, timely escalations, and clear communication with internal stakeholders, carriers, and customers to prevent service failures and missed delivery commitments.

• Manage end-to-end inbound and outbound shipment tracking, ensuring accurate and timely updates in system and related systems.
• Identify and resolve missing delivery appointments by proactively coordinating with carriers and validating appointment confirmations.
• Communicate regularly with carriers, CSRs, OPS, and internal stakeholders to address delays, ETAs, and high-risk shipments.
• Monitor next-day, same-day, backlog, and hot shipments, ensuring proper escalation and detailed system documentation.
• Prepare and maintain operational reports and update reason codes accurately.
• Identify recurring issues, support process improvements, and ensure adherence to SOPs and service-level expectations.

• Bachelor’s degree or equivalent work experience.
• 0-1 year of experience in logistics, transportation tracking, or supply chain operations.
• Knowledge of shipment tracking, delivery appointments, and carrier management.
• Good communication, follow-up, and escalation skills.
• Ability to manage high-volume, time-sensitive operations with attention to detail.